Refund policy

At Calmexo, your satisfaction matters to us. If something isn’t quite right with your order, we’re here to help make the process as simple and stress-free as possible.

Return Eligibility

To qualify for a return, items must meet the following conditions:

Unused and unopened

In original packaging

With all seals, labels, and tags intact

Accompanied by proof of purchase or order confirmation

For hygiene and safety reasons, opened wellness products, supplements, and consumable items cannot be returned unless they arrive damaged or incorrect.

Starting a Return

To request a return, please contact our support team at:

Email: info@calmexo.com
Phone: +41 55 539 16 90

Once your request is approved, we’ll provide detailed return instructions, including the appropriate return address.

Please note:

Returns sent without prior approval cannot be accepted

Return requests must be submitted within 14 days of delivery

Requests made after this period may not qualify for a refund

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Depending on your order location and fulfillment center, returns may need to be sent to our designated international return facility listed in your return instructions.

We recommend using a tracked shipping service, as Calmexo is not responsible for lost return parcels.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, contact us immediately at:

Email: info@calmexo.com
Phone: +41 55 539 16 90

Include:

Your order number

Photos of the item and packaging

A brief description of the issue

Our team will review the issue and work quickly toward a resolution.

Replacement Policy

If an issue is confirmed to be caused by our error, we will gladly provide a replacement at no additional cost.

This may include:

Incorrect products received

Damaged items upon delivery

Manufacturing defects

Delivery Issues

If a package cannot be delivered due to an incorrect shipping address entered during checkout, customers may be responsible for the reshipping fee.

If the delivery issue was caused by our fulfillment or shipping partners, we’ll arrange a replacement shipment free of charge whenever applicable.

Non-Returnable Items

Certain products are not eligible for return, including:

Opened consumable products

Personalized or custom items

Gift cards

Final sale or clearance items

If you’re unsure whether your item qualifies, please contact our support team before initiating a return.

EU 14-Day Cooling-Off Period

For customers located within the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws.

Returned items must remain unused, unopened, and in their original packaging with proof of purchase included.