At CALMEXO, we strive to process and ship orders as quickly as possible. Please review our cancellation policy below.

Order Cancellation

Orders may be canceled within 12 hours of placing the order. If you wish to cancel your order, please contact our customer support immediately with your order number.

Once an order has been processed or shipped, we are unable to cancel it.

How to Request a Cancellation

To request a cancellation, please contact us through:

• Email: info@calmexo.com
  
• Order Number: Include your order number in your message.
  

We will do our best to accommodate your request if your order has not yet entered the fulfillment process.

Refunds for Canceled Orders

If your cancellation request is approved before your order has been shipped, a full refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Orders Already Shipped

Once an order has been shipped, it cannot be canceled. If you no longer wish to keep the item, please refer to our Return & Refund Policy for information on eligible returns.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Orders cannot be canceled or refunded due to incorrect or incomplete shipping addresses after they have been processed.

Contact Us

If you have any questions regarding cancellations, please contact our support team.

Contact:
Email: info@calmexo.com
Phone: +41 55 539 16 90